ExpertMedium2 marksMultiple Choice
ACCA · Question 16 · Syllabus D: Leadership and management
CareWorld, an international NGO, is planning a major restructuring. The CEO has spent the last month holding town hall meetings, explaining the financial crisis the NGO faces, and convincing staff that their current way of operating is no longer sustainable.
According to Lewin's three-stage model of change, which stage is the CEO currently executing?
CareWorld, an international NGO, is planning a major restructuring. The CEO has spent the last month holding town hall meetings, explaining the financial crisis the NGO faces, and convincing staff that their current way of operating is no longer sustainable.
According to Lewin's three-stage model of change, which stage is the CEO currently executing?
Answer options:
A.
Unfreezing
B.
Moving (or Change)
C.
Refreezing
D.
Storming
How to approach this question
Recognize that communicating the need for change and breaking down resistance happens before the actual change takes place.
Full Answer
A.Unfreezing✓ Correct
Kurt Lewin's change model consists of Unfreezing, Moving (Change), and Refreezing. Unfreezing involves preparing the organization for change by communicating the need for it and overcoming initial resistance, which is exactly what the CEO is doing.
Common mistakes
Confusing Unfreezing with Moving. Moving is when the new systems are actually put into place.
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