ExpertACCA · Question 19 · Syllabus D: Leadership and management
LogisCorp, a cross-border logistics firm, recently increased base salaries and improved the physical working conditions in its warehouses. However, management is surprised to find that while employee complaints have stopped, overall productivity and motivation have not increased.
How would Frederick Herzberg's Two-Factor Theory explain this outcome?
LogisCorp, a cross-border logistics firm, recently increased base salaries and improved the physical working conditions in its warehouses. However, management is surprised to find that while employee complaints have stopped, overall productivity and motivation have not increased.
How would Frederick Herzberg's Two-Factor Theory explain this outcome?
Answer options:
Salary and working conditions are motivator factors; they should have increased productivity.
Salary and working conditions are hygiene factors; they prevent dissatisfaction but do not actively motivate.
Employees have not yet reached the self-actualization stage of motivation.
The expectancy of the employees is low, meaning they don't believe effort leads to performance.
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