Question 1

An IT engineer at MetroTransit sends an email to the HR department explaining that the 'server latency is causing packet loss due to a DNS resolution failure.' The HR manager reads the email but has no idea what the problem is or how it affects payroll processing.

Which type of communication barrier has occurred in this scenario?

Accepted Answer

Identify the root cause of the misunderstanding: the use of highly technical language (jargon) that the receiver doesn't understand.

Question 2

What mistakes do candidates make on this ACCA question?

Accepted Answer

Choosing Psychological barrier because the HR manager might feel confused. The root cause is the language used, not the manager's emotional state.

How to approach this question

Full Answer

Common mistakes

Practice the full ACCA BT — Business & Technology Practice Exam 5

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