ExpertMedium2 marksMultiple Choice
ACCA · Question 22 · Personal effectiveness and communication in business
In an agile software development squad, a developer is experiencing severe stress. When interviewed by HR, the developer states, 'I have two different product owners giving me completely opposite instructions on what feature to build next, and I don't know who I am supposed to listen to.' What specific occupational stress vector is this employee experiencing?
In an agile software development squad, a developer is experiencing severe stress. When interviewed by HR, the developer states, 'I have two different product owners giving me completely opposite instructions on what feature to build next, and I don't know who I am supposed to listen to.' What specific occupational stress vector is this employee experiencing?
Answer options:
A.
Role ambiguity
B.
Role conflict
C.
Work overload
D.
Interpersonal conflict
How to approach this question
Differentiate between 'ambiguity' (I don't know what my job is) and 'conflict' (I am being told to do two opposite things).
Full Answer
B.Role conflict✓ Correct
Role conflict arises when an individual faces incompatible demands or expectations from different sources. Obeying one product owner means disobeying the other, causing severe stress.
Common mistakes
Confusing Role Conflict with Role Ambiguity. Ambiguity is a lack of clarity; conflict is a clash of clear but opposing directives.
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