Question 1

In an agile software development squad, a developer is experiencing severe stress. When interviewed by HR, the developer states, 'I have two different product owners giving me completely opposite instructions on what feature to build next, and I don't know who I am supposed to listen to.' What specific occupational stress vector is this employee experiencing?

Accepted Answer

Differentiate between 'ambiguity' (I don't know what my job is) and 'conflict' (I am being told to do two opposite things).

Question 2

What mistakes do candidates make on this ACCA question?

Accepted Answer

Confusing Role Conflict with Role Ambiguity. Ambiguity is a lack of clarity; conflict is a clash of clear but opposing directives.

How to approach this question

Full Answer

Common mistakes

Practice the full ACCA BT — Business & Technology Practice Exam 6

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