ExpertEasy1 markMultiple Choice
ACCA · Question 43 · Personal effectiveness and communication in business
True or False: 'Active listening' involves silently waiting for the other person to finish speaking so you can deliver your pre-planned response.
True or False: 'Active listening' involves silently waiting for the other person to finish speaking so you can deliver your pre-planned response.
Answer options:
A.
True
B.
False
How to approach this question
Consider the word 'active'. Silently waiting and ignoring the content to plan your own response is the opposite of active listening.
Full Answer
B.False✓ Correct
Active listening is a communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said. Formulating a reply while the other person is still talking is a barrier to effective communication.
Common mistakes
Assuming silence equals good listening.
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