Section A

CloudSync, a rapidly growing SaaS tech startup, monitors the daily server uptime and the number of customer support tickets resolved per shift.

What type of planning and control does this information support?

Answer options:

Strategic planning

Tactical planning

Operational control

Financial reporting

How to approach this question

Look at the frequency and detail of the data. 'Daily' and 'per shift' indicate day-to-day operations.

Full Answer

C.Operational control✓ Correct

Operational control ensures that specific tasks are carried out efficiently and effectively on a day-to-day basis. Monitoring daily server uptime and shift-based ticket resolution fits this definition perfectly.

Common mistakes

Selecting tactical planning due to the technical nature of the metrics.

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Practice the full ACCA MA — Management Accounting Practice Exam 6

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