Hard1 markMultiple Choice
Area I: Information SystemsChange ManagementITILArea I

CPA · Question 53 · Area I: Information Systems

An auditor is reviewing the 'Change Management' logs and notices a change labeled 'Standard Change'. How does a Standard Change typically differ from a Normal Change?

Answer options:

A.

It is a high-risk change requiring board approval.

B.

It is an emergency fix applied without testing.

C.

It is a low-risk, pre-authorized change that follows a documented procedure.

D.

It is a change to the physical building.

How to approach this question

Standard = Routine, Pre-approved. Normal = Needs CAB approval. Emergency = Fix it now.

Full Answer

C.It is a low-risk, pre-authorized change that follows a documented procedure.✓ Correct
It is a low-risk, pre-authorized change that follows a documented procedure.
Standard changes are low-risk, frequently occurring changes (like patching a server or resetting a password) that are pre-authorized and follow a standard operating procedure.

Common mistakes

Confusing Standard and Normal changes.

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