You are conducting a blameless post-mortem after a major outage caused by a misconfigured firewall rule. According to Google's SRE practices, what are TWO primary goals of this post-mortem? (Select TWO)

In Google's SRE culture, a blameless post-mortem assumes that humans make mistakes, and if a mistake causes an outage, the system was not resilient enough. The goals are to find the root cause without assigning blame (Option A) and to generate concrete action items (Option C) to improve the system (e.g., implementing CI/CD checks for firewall rules) so the failure cannot be repeated.