You are advising a traditional IT operations team that is transitioning to a Site Reliability Engineering (SRE) model. They are currently overwhelmed by manual alerts and spend most of their time firefighting. Which TWO SRE practices should you recommend they implement first to reduce toil and improve reliability? (Select TWO)

To transition to SRE and reduce toil, teams must change how they handle incidents and alerts. Blameless postmortems focus on fixing the system rather than punishing individuals, ensuring that action items are created to prevent recurrence. Defining SLOs and alerting based on error budget burn rates ensures that engineers are only woken up when the user experience is genuinely impacted, eliminating the noise of meaningless CPU or memory alerts.