ExpertMedium2 marksMultiple Choice
ACCA · Question 19 · Syllabus D: Leadership and management
A sales manager promises an extra week of unpaid vacation to the top performer. However, the sales team is currently struggling with the cost-of-living crisis and desperately wants cash bonuses instead. Consequently, motivation remains low. According to Vroom's Expectancy Theory, which element is lacking?
A sales manager promises an extra week of unpaid vacation to the top performer. However, the sales team is currently struggling with the cost-of-living crisis and desperately wants cash bonuses instead. Consequently, motivation remains low. According to Vroom's Expectancy Theory, which element is lacking?
Answer options:
A.
Expectancy
B.
Instrumentality
C.
Valence
D.
Hygiene
How to approach this question
Recall Vroom's formula: Force = Expectancy × Instrumentality × Valence. Identify which part relates to the 'desirability of the reward'.
Full Answer
C.Valence✓ Correct
Vroom's Expectancy Theory relies on three variables. Expectancy (can I do it?), Instrumentality (will I get the reward if I do it?), and Valence (do I actually want the reward?). Because the team wants cash, the offered reward (unpaid time off) has low Valence.
Common mistakes
Confusing Instrumentality (getting the reward) with Valence (wanting the reward).
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