ExpertMedium2 marksMultiple Choice
Syllabus E: Personal effectiveness and communication in businessSection ASyllabus EPersonal EffectivenessStress Management
ACCA · Question 22 · Syllabus E: Personal effectiveness and communication in business
In a rapidly scaling tech startup, an employee is experiencing severe stress. When asked why, they state: 'I don't know what my actual job is anymore. My manager tells me to do marketing, but the founders keep asking me to write code.' What specific workplace stress vector is this?
In a rapidly scaling tech startup, an employee is experiencing severe stress. When asked why, they state: 'I don't know what my actual job is anymore. My manager tells me to do marketing, but the founders keep asking me to write code.' What specific workplace stress vector is this?
Answer options:
A.
Role conflict
B.
Role ambiguity
C.
Quantitative overload
D.
Qualitative overload
How to approach this question
Identify the core issue: the employee is confused about what their job actually is.
Full Answer
B.Role ambiguity✓ Correct
Role ambiguity is a major source of workplace stress. It happens when job descriptions are vague, or when employees receive conflicting instructions from different leaders, leaving them uncertain about their actual responsibilities.
Common mistakes
Confusing role ambiguity with role conflict. Conflict is when you know your roles, but they oppose each other. Ambiguity is when you simply don't know what your role is.
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