ExpertACCA · Question 51 · Syllabus E: Personal effectiveness and communication in business
SCENARIO: 'Virtual Solutions Ltd' has a remote team. A manager in London is trying to call a developer in Tokyo, but the developer is asleep. When they finally connect, they argue over a deadline. They resolve it by both giving up some of their demands to reach a middle ground. Suddenly, the main server crashes, and the manager must drop everything to fix it immediately. Later, the manager assigns a junior staff member to follow a senior developer around for a week to learn the job.
Identify the correct terms:
- The communication barrier caused by the time difference.
- The conflict resolution style used (middle ground).
- The Eisenhower Matrix quadrant for the server crash.
- The competence development method used for the junior staff.
Which option represents the correct combination?
SCENARIO: 'Virtual Solutions Ltd' has a remote team. A manager in London is trying to call a developer in Tokyo, but the developer is asleep. When they finally connect, they argue over a deadline. They resolve it by both giving up some of their demands to reach a middle ground. Suddenly, the main server crashes, and the manager must drop everything to fix it immediately. Later, the manager assigns a junior staff member to follow a senior developer around for a week to learn the job.
Identify the correct terms:
- The communication barrier caused by the time difference.
- The conflict resolution style used (middle ground).
- The Eisenhower Matrix quadrant for the server crash.
- The competence development method used for the junior staff.
Which option represents the correct combination?
Answer options:
1-Semantic barrier, 2-Collaborating, 3-Urgent but Not Important, 4-Mentoring
1-Physical barrier, 2-Compromising, 3-Urgent and Important, 4-Shadowing
1-Psychological barrier, 2-Accommodating, 3-Urgent and Important, 4-Coaching
1-Physical barrier, 2-Compromising, 3-Important but Not Urgent, 4-Mentoring
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