ExpertEasy2 marksMultiple Choice
Syllabus E: Personal effectiveness and communication in businessSyllabus EConflict ResolutionThomas-Kilmann
ACCA · Question 23 · Syllabus E: Personal effectiveness and communication in business
Section A
SupplyCo is in a dispute with a minor vendor over a $50 late fee. The procurement manager at SupplyCo decides to just pay the fee, even though it was the vendor's fault, because maintaining a good relationship with this vendor for an upcoming massive contract is far more important than the $50. According to the Thomas-Kilmann Conflict Mode Instrument, which conflict resolution style is the manager using?
Section A
SupplyCo is in a dispute with a minor vendor over a $50 late fee. The procurement manager at SupplyCo decides to just pay the fee, even though it was the vendor's fault, because maintaining a good relationship with this vendor for an upcoming massive contract is far more important than the $50. According to the Thomas-Kilmann Conflict Mode Instrument, which conflict resolution style is the manager using?
Answer options:
A.
Competing
B.
Avoiding
C.
Compromising
D.
Accommodating
How to approach this question
Analyze the manager's behavior: low assertiveness (giving up the $50) and high cooperativeness (prioritizing the relationship). This maps to the Accommodating style.
Full Answer
D.Accommodating✓ Correct
In the Thomas-Kilmann model, Accommodating is unassertive and highly cooperative. An individual neglects their own concerns to satisfy the concerns of the other person. It is the appropriate strategy when the issue is trivial ($50) but the relationship is highly important (upcoming massive contract).
Common mistakes
Confusing Accommodating with Compromising. Compromising means both sides give something up. Here, SupplyCo gave up completely to please the vendor.
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