ExpertEasy2 marksMultiple Choice
Syllabus E: Personal effectiveness and communication in businessSyllabus EStress ManagementPersonal Effectiveness
ACCA · Question 25 · Syllabus E: Personal effectiveness and communication in business
Section A
AgileTech recently pivoted from making consumer apps to enterprise software. Mark, a developer, is highly stressed because his manager keeps changing his daily tasks, and Mark no longer understands what his core responsibilities are or how his performance will be evaluated. What is the specific organizational stressor affecting Mark?
Section A
AgileTech recently pivoted from making consumer apps to enterprise software. Mark, a developer, is highly stressed because his manager keeps changing his daily tasks, and Mark no longer understands what his core responsibilities are or how his performance will be evaluated. What is the specific organizational stressor affecting Mark?
Answer options:
A.
Role conflict
B.
Role overload
C.
Role ambiguity
D.
Interpersonal conflict
How to approach this question
Identify the root cause of the stress: Mark 'no longer understands what his core responsibilities are'. Lack of clarity equals ambiguity.
Full Answer
C.Role ambiguity✓ Correct
Role ambiguity is a major source of workplace stress. It happens when there is a lack of clarity regarding an employee's duties, authority, and the expectations placed upon them. In a rapidly pivoting startup, job descriptions often become obsolete, leading to high role ambiguity.
Common mistakes
Confusing role ambiguity with role conflict. Conflict is 'I am told to do X by boss A, and Y by boss B'. Ambiguity is 'I don't know what I'm supposed to do'.
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