ExpertMedium2 marksMultiple Choice
ACCA · Question 22 · Syllabus E: Personal effectiveness and communication in business
An employee at EduTrain, a corporate training firm, is experiencing high levels of stress. The employee reports to two different partners. Partner A demands that the employee spend all week developing a new curriculum, while Partner B demands that the employee spend the same week delivering training to a client.
Which specific vector of workplace stress is this employee experiencing?
An employee at EduTrain, a corporate training firm, is experiencing high levels of stress. The employee reports to two different partners. Partner A demands that the employee spend all week developing a new curriculum, while Partner B demands that the employee spend the same week delivering training to a client.
Which specific vector of workplace stress is this employee experiencing?
Answer options:
A.
Role ambiguity
B.
Role conflict
C.
Quantitative overload
D.
Qualitative underload
How to approach this question
Identify the core issue: two bosses giving incompatible instructions. This is a conflict of the employee's role.
Full Answer
B.Role conflict✓ Correct
Role conflict arises when an employee receives incompatible requests or demands from two or more people. Fulfilling one demand makes it impossible to fulfill the other, leading to significant stress.
Common mistakes
Choosing Role ambiguity. Ambiguity is a lack of clarity; conflict is clarity of incompatible goals.
Practice the full ACCA BT — Business & Technology Practice Exam 5
52 questions · hints · full answers · grading
More questions from this exam
Q01GreenCanopy, an international environmental NGO, is currently analyzing its external environment....MediumQ02QuantumLeap is a rapidly growing tech startup. A group of venture capitalists recently acquired a...MediumQ03AgriCorp produces a staple grain that forms the primary diet for a large region. Recently, AgriCo...MediumQ04AquaNet is a public utility company providing water services to a major metropolitan area. The co...MediumQ05GlobalTrade is a cross-border multinational logistics firm. The central bank of their primary ope...Medium