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Practice ACCA ACCA BT — Business & Technology Practice Exam 5Question 44

Easy1 markMultiple Choice

Syllabus E: Personal effectiveness and communication in businessSyllabus EConflict Resolution

ACCA · Question 44 · Syllabus E: Personal effectiveness and communication in business

True or False: In conflict resolution, the 'Smoothing' approach involves emphasizing areas of agreement and downplaying areas of disagreement.

Answer options:

True

False

How to approach this question

Relate the word 'smoothing' to 'smoothing things over' or keeping the peace.

Full Answer

A.True✓ Correct

Smoothing is a conflict resolution strategy where one party emphasizes common interests and areas of agreement while downplaying differences, often to preserve the relationship.

Common mistakes

Confusing smoothing with compromise. Compromise involves both sides giving something up; smoothing just ignores the bad parts.

Question 43 All questions Question 45

Practice the full ACCA BT — Business & Technology Practice Exam 5

52 questions · hints · full answers · grading

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