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Syllabus E: Personal effectiveness and communication in businessSyllabus ETime ManagementConflictCommunication

ACCA · Question 51 · Syllabus E: Personal effectiveness and communication in business

Scenario: CareFirst NGO staff are dealing with tasks that are important but not urgent. During a recent dispute, both parties gave up something to reach an agreement. Staff complain about feedback being delayed and distorted through management levels. Many staff suffer stress from having too much work to do in the available time.

Identify the correct classifications for the following four tasks:
Task 1: Covey's Time Management matrix quadrant action
Task 2: Conflict resolution strategy used
Task 3: Communication barrier experienced
Task 4: Type of stress overload

Which of the following combinations is correct?

Answer options:

A.

1-Plan/Schedule, 2-Compromise, 3-Filtering, 4-Quantitative overload

B.

1-Do immediately, 2-Collaboration, 3-Semantic, 4-Qualitative overload

C.

1-Delegate, 2-Accommodation, 3-Physical noise, 4-Role ambiguity

D.

1-Drop/Avoid, 2-Compromise, 3-Filtering, 4-Role conflict

How to approach this question

Important but not urgent = Quadrant 2 (Plan). Both giving up = Compromise. Distortion up the chain = Filtering. Too much volume = Quantitative.

Full Answer

A.1-Plan/Schedule, 2-Compromise, 3-Filtering, 4-Quantitative overload✓ Correct
Task 1: Important but not urgent tasks should be Planned/Scheduled. Task 2: When both parties make concessions, it is Compromise. Task 3: Information distorted as it passes through hierarchy is Filtering. Task 4: Having too much work for the time available is Quantitative overload (Qualitative would mean the work is too difficult).

Common mistakes

Confusing Compromise with Collaboration. Collaboration finds a new solution where neither gives up anything (win-win). Compromise is a partial win/partial lose.
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