ExpertMedium2 marksMultiple Choice
ACCA · Question 25 · Personal effectiveness and communication in business
A Japanese engineering firm sends a technical manual to its new manufacturing plant in Mexico. The manual uses highly specific industry jargon translated directly into Spanish. The Mexican engineers misunderstand the jargon, leading to a critical assembly error. What type of communication barrier occurred here?
A Japanese engineering firm sends a technical manual to its new manufacturing plant in Mexico. The manual uses highly specific industry jargon translated directly into Spanish. The Mexican engineers misunderstand the jargon, leading to a critical assembly error. What type of communication barrier occurred here?
Answer options:
A.
Physical noise
B.
Psychological noise
C.
Semantic noise
D.
Physiological noise
How to approach this question
Identify the root cause of the misunderstanding: the meaning of the words (jargon/translation). Problems with the meaning of words are 'semantic' issues.
Full Answer
C.Semantic noise✓ Correct
Semantic noise is a communication barrier created by the use of language that is not understood by the receiver, such as technical jargon, idioms, or poor translations. The message is received, but the meaning is lost.
Common mistakes
Choosing Physical noise because it happened in a 'manufacturing plant'. The barrier was in the text, not the environment.
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