ExpertACCA · Question 51 · Personal effectiveness and communication in business
SECTION B - SCENARIO 5 (Syllabus E)
'GlobalMedi' is a telemedicine NGO operating in conflict zones.
Task 1: The Director is dealing with a sudden server crash that has taken all doctors offline.
Task 2: To explain a complex new surgical protocol, the Chief Medical Officer uses a live video call rather than an email.
Task 3: Two doctors disagree on a treatment plan; one doctor simply gives in to the other to keep the peace.
Task 4: An administrator is overwhelmed by contradictory instructions from two different managers.
Which of the following correctly identifies the concepts in Tasks 1 to 4?
SECTION B - SCENARIO 5 (Syllabus E)
'GlobalMedi' is a telemedicine NGO operating in conflict zones.
Task 1: The Director is dealing with a sudden server crash that has taken all doctors offline.
Task 2: To explain a complex new surgical protocol, the Chief Medical Officer uses a live video call rather than an email.
Task 3: Two doctors disagree on a treatment plan; one doctor simply gives in to the other to keep the peace.
Task 4: An administrator is overwhelmed by contradictory instructions from two different managers.
Which of the following correctly identifies the concepts in Tasks 1 to 4?
Answer options:
1: Eisenhower (Urgent & Important), 2: High channel richness, 3: Accommodating conflict style, 4: Role conflict
1: Eisenhower (Important but Not Urgent), 2: Low channel richness, 3: Avoiding conflict style, 4: Role ambiguity
1: Eisenhower (Urgent & Important), 2: High channel richness, 3: Compromising conflict style, 4: Role conflict
1: Eisenhower (Urgent but Not Important), 2: Semantic noise, 3: Accommodating conflict style, 4: Work overload
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