ACCA · Question 31 · Performance Measurement in NFP Organizations

Section C - Constructed Response 1

GlobalCare is a Not-For-Profit (NFP) Non-Governmental Organization (NGO) that provides clean drinking water infrastructure in developing nations. The organization relies entirely on government grants and public donations.

Historically, GlobalCare has measured its performance solely based on financial metrics, specifically ensuring that administration costs do not exceed 10% of total donations. However, the Board of Trustees is concerned that this narrow focus is leading to poor operational decisions, such as buying cheap, unreliable water pumps that break down after a few months.

The Board wants to implement a broader performance measurement framework and has asked you to evaluate the organization's performance using the 'Value for Money' (3 Es) framework and suggest how the Balanced Scorecard could be adapted for an NGO.

Data for the recent year:

• Total donations received: $5,000,000
• Number of water pumps installed: 1,000
• Cost per pump installed: $4,000
• Percentage of pumps still operational after 12 months: 60%
• Target operational rate after 12 months: 95%

Required:
(a) Evaluate GlobalCare's performance using the Value for Money (3 Es) framework based on the data provided. (10 marks)
(b) Explain how the four perspectives of the Balanced Scorecard can be adapted for a Not-For-Profit organization like GlobalCare, providing one specific KPI for each perspective. (10 marks)