Influences on business

Read Item B in the case study. Explain one way in which health and safety law might decrease the profits of a business.

Using the data in Table 1, explain one way in which competition affects STC.

Read Item D, Table 2 and Table 3. Identify one way a business' production of goods and services could be sustainable.

Read Item E. STC wants to increase customer loyalty and is considering two options to achieve this.\n\n1. Introduce live chat to the website to improve customer service.\n2. Introduce a recycling scheme to improve the ethical behaviour of the business.\n\nAnalyse the effect of each of these two options on STC.\n\nEvaluate which of these two options will have the biggest impact on customer loyalty for STC.

Explain one benefit to a business of being more environmentally friendly.