ExpertEasy1 markMultiple Choice
ACCA · Question 42 · Syllabus E: Personal effectiveness and communication in business
Which of the following is a key characteristic of 'active listening'?
Which of the following is a key characteristic of 'active listening'?
Answer options:
A.
Formulating your reply while the other person is still speaking.
B.
Providing feedback and summarizing what the speaker has said.
C.
Avoiding eye contact to reduce intimidation.
D.
Interrupting to correct factual errors immediately.
How to approach this question
Identify the behavior that shows you are fully engaged and processing the speaker's message.
Full Answer
B.Providing feedback and summarizing what the speaker has said.✓ Correct
Active listening involves fully concentrating on what is being said rather than just passively 'hearing' the message. Techniques include nodding, maintaining eye contact, and summarizing/paraphrasing to confirm understanding.
Common mistakes
Thinking that staying completely silent is active listening. Active listening requires engagement (feedback).
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