ExpertEasy2 marksMultiple Choice
Syllabus E: Personal effectiveness and communication in businessSyllabus ECommunicationOrganizational Behavior
ACCA · Question 11 · Syllabus E: Personal effectiveness and communication in business
[Section A] In a complex matrix organization, junior analysts are encouraged to submit anonymous suggestions for process improvements directly to the executive board, bypassing their immediate project managers. What type of communication conduit does this represent?
[Section A] In a complex matrix organization, junior analysts are encouraged to submit anonymous suggestions for process improvements directly to the executive board, bypassing their immediate project managers. What type of communication conduit does this represent?
Answer options:
A.
Downward communication
B.
Horizontal communication
C.
Upward communication
D.
Diagonal communication
How to approach this question
Determine the direction of the information flow relative to the organizational hierarchy.
Full Answer
C.Upward communication✓ Correct
Upward communication occurs when information flows from subordinates to superiors. Suggestion boxes, employee surveys, and grievance procedures are classic examples of upward communication conduits designed to give management insight into frontline operations.
Common mistakes
Selecting diagonal communication. While it bypasses immediate managers, the primary characteristic of a suggestion scheme to the board is its upward trajectory.
Practice the full ACCA BT — Business & Technology Practice Exam 2
52 questions · hints · full answers · grading
More questions from this exam
Q01[Section A] A global non-governmental organization (NGO) providing clean water infrastructure in ...MediumQ02[Section A] 'NovaTech', a rapidly growing AI startup, was initially built around its charismatic ...MediumQ03[Section A] A multinational pharmaceutical company is implementing blockchain technology to track...MediumQ04[Section A] A newly assembled cross-border remote team of software developers is currently experi...EasyQ05[Section A] An emergency room administrator at a busy urban hospital uses the Urgent/Important ma...Medium