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Practice ACCA ACCA BT — Business & Technology Practice Exam 2Question 11

Easy2 marksMultiple Choice

Syllabus E: Personal effectiveness and communication in businessSyllabus ECommunicationOrganizational Behavior

ACCA · Question 11 · Syllabus E: Personal effectiveness and communication in business

[Section A] In a complex matrix organization, junior analysts are encouraged to submit anonymous suggestions for process improvements directly to the executive board, bypassing their immediate project managers. What type of communication conduit does this represent?

Answer options:

Downward communication

Horizontal communication

Upward communication

Diagonal communication

How to approach this question

Determine the direction of the information flow relative to the organizational hierarchy.

Full Answer

C.Upward communication✓ Correct

Upward communication occurs when information flows from subordinates to superiors. Suggestion boxes, employee surveys, and grievance procedures are classic examples of upward communication conduits designed to give management insight into frontline operations.

Common mistakes

Selecting diagonal communication. While it bypasses immediate managers, the primary characteristic of a suggestion scheme to the board is its upward trajectory.

Question 10 All questions Question 12

Practice the full ACCA BT — Business & Technology Practice Exam 2

52 questions · hints · full answers · grading

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