ExpertMedium2 marksMultiple Choice
ACCA · Question 16 · Syllabus D: Leadership and management
[Section A] A call center manager notices high staff turnover. To fix this, she ensures the office is air-conditioned, increases the base salary slightly, and stops micromanaging bathroom breaks. According to Herzberg's Two-Factor Theory, what is the likely outcome of these specific actions?
[Section A] A call center manager notices high staff turnover. To fix this, she ensures the office is air-conditioned, increases the base salary slightly, and stops micromanaging bathroom breaks. According to Herzberg's Two-Factor Theory, what is the likely outcome of these specific actions?
Answer options:
A.
They will highly motivate employees to exceed their targets.
B.
They will reduce job dissatisfaction but will not actively motivate employees to perform better.
C.
They will have no effect on either satisfaction or dissatisfaction.
D.
They will lead to self-actualization.
How to approach this question
Identify whether the changes are 'Hygiene factors' or 'Motivators' in Herzberg's theory.
Full Answer
B.They will reduce job dissatisfaction but will not actively motivate employees to perform better.✓ Correct
Herzberg divided workplace factors into Hygiene Factors (salary, conditions, policies) and Motivators (achievement, recognition, the work itself). Improving hygiene factors only removes dissatisfaction; it brings employees to a neutral state. To actively motivate them, the manager would need to introduce Motivators.
Common mistakes
Assuming that increasing salary is a primary 'Motivator' in Herzberg's specific model. Herzberg controversially classified base salary as a hygiene factor.
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