Syllabus D: Leadership and management — ACCA Practice Question 16

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Identify whether the changes are 'Hygiene factors' or 'Motivators' in Herzberg's theory.

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B.They will reduce job dissatisfaction but will not actively motivate employees to perform better.✓ Correct

Herzberg divided workplace factors into Hygiene Factors (salary, conditions, policies) and Motivators (achievement, recognition, the work itself). Improving hygiene factors only removes dissatisfaction; it brings employees to a neutral state. To actively motivate them, the manager would need to introduce Motivators.

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Assuming that increasing salary is a primary 'Motivator' in Herzberg's specific model. Herzberg controversially classified base salary as a hygiene factor.

[Section A] A call center manager notices high staff turnover. To fix this, she ensures the office is air-conditioned, increases the base salary slightly, and stops micromanaging bathroom breaks. According to Herzberg's Two-Factor Theory, what is the likely outcome of these specific actions?

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