ExpertEasy1 markMultiple Choice
Syllabus E: Personal effectiveness and communication in businessSyllabus ECommunicationAssertiveness
ACCA · Question 41 · Syllabus E: Personal effectiveness and communication in business
[Section A] True or False: In workplace communication, 'Assertiveness' is defined as forcefully imposing your will on others and ignoring their rights to achieve your own goals.
[Section A] True or False: In workplace communication, 'Assertiveness' is defined as forcefully imposing your will on others and ignoring their rights to achieve your own goals.
Answer options:
A.
True
B.
False
How to approach this question
Distinguish between Assertive, Aggressive, and Passive behaviors.
Full Answer
B.False✓ Correct
Assertiveness is the ability to express one's feelings, opinions, beliefs, and needs directly, openly and honestly, while not violating the personal rights of others. The behavior described in the question is 'Aggression'.
Common mistakes
Using 'assertive' as a polite synonym for 'aggressive'. In management theory, they are distinct concepts.
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