ExpertEasy1 markMultiple Choice
ACCA · Question 44 · Business & Technology
Section A
Which of the following is a key technique used in 'Active Listening'?
Section A
Which of the following is a key technique used in 'Active Listening'?
Answer options:
A.
Interrupting to share a similar personal experience
B.
Preparing your response while the other person is still talking
C.
Paraphrasing the speaker's words back to them
D.
Avoiding all eye contact to reduce intimidation
How to approach this question
Look for the option that shows engagement and confirmation of understanding without taking over the conversation.
Full Answer
C.Paraphrasing the speaker's words back to them✓ Correct
Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. Techniques include maintaining eye contact, nodding, and paraphrasing or summarizing what the speaker has said to confirm understanding.
Common mistakes
Thinking that sharing a similar story (Option A) is good listening, when it actually shifts the focus away from the speaker.
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