Hard4 marksMultiple Choice
Business & TechnologyChange ManagementLeadershipMotivationTeam Development

ACCA · Question 50 · Business & Technology

Section B — Multi-Task Question (Syllabus Area D)

Scenario: "BuildIt Corp" is undergoing a major transition. The new factory manager is currently implementing new robotic assembly lines and training staff on them. She has a leadership style that shows maximum concern for both production targets and employee wellbeing. To motivate staff during this tough period, she has given them more responsibility and autonomy over their work. The factory workers, who were previously arguing, have now agreed on new ground rules and are starting to cooperate.

Evaluate the scenario and complete the following 4 tasks:
Task 1: Identify the current stage of Lewin's change model.
Task 2: Identify the manager's style on Blake & Mouton's grid.
Task 3: Classify the 'responsibility and autonomy' under Herzberg's theory.
Task 4: Identify the current stage of Tuckman's team development model.

Which of the following combinations correctly answers Tasks 1 to 4?

Answer options:

A.

1: Unfreezing, 2: 9,1 (Task Management), 3: Hygiene factor, 4: Storming

B.

1: Moving (Changing), 2: 9,9 (Team Management), 3: Motivator factor, 4: Norming

C.

1: Refreezing, 2: 1,9 (Country Club), 3: Motivator factor, 4: Performing

D.

1: Moving (Changing), 2: 9,9 (Team Management), 3: Hygiene factor, 4: Forming

How to approach this question

Task 1: Implementing = Moving. Task 2: High/High = 9,9. Task 3: Job content/responsibility = Motivator. Task 4: Agreeing on rules after conflict = Norming.

Full Answer

B.1: Moving (Changing), 2: 9,9 (Team Management), 3: Motivator factor, 4: Norming✓ Correct
Task 1: Lewin's 'Moving' stage is when the actual changes are implemented. Task 2: 9,9 on Blake & Mouton's grid is Team Management (high concern for both). Task 3: Herzberg classifies responsibility and autonomy as Motivators. Task 4: Tuckman's 'Norming' stage occurs when conflict resolves and ground rules are established.

Common mistakes

Classifying the change stage as Refreezing (which only happens once the change is fully embedded as the new normal).

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