ExpertEasy2 marksMultiple Choice
Syllabus E: Personal effectiveness and communication in businessSyllabus EStress ManagementPersonal Effectiveness
ACCA · Question 29 · Syllabus E: Personal effectiveness and communication in business
[Section A] Following a merger between two large banks, a mid-level manager is experiencing severe stress. She tells HR, 'I have two different directors giving me conflicting instructions, and I don't even have a formal job description anymore. I don't know what I'm actually supposed to be doing.' What is the primary vector of stress in this situation?
[Section A] Following a merger between two large banks, a mid-level manager is experiencing severe stress. She tells HR, 'I have two different directors giving me conflicting instructions, and I don't even have a formal job description anymore. I don't know what I'm actually supposed to be doing.' What is the primary vector of stress in this situation?
Answer options:
A.
Quantitative workload overload
B.
Role ambiguity and role conflict
C.
Physical environmental stressors
D.
Interpersonal conflict
How to approach this question
Analyze the employee's complaint: 'conflicting instructions' (conflict) and 'don't know what I'm supposed to be doing' (ambiguity).
Full Answer
B.Role ambiguity and role conflict✓ Correct
Workplace stress often stems from role-related issues. 'Role ambiguity' occurs when an employee is unclear about their responsibilities or expectations (no job description). 'Role conflict' occurs when an employee receives incompatible demands from different people (two directors giving conflicting instructions).
Common mistakes
Assuming all stress is workload-related. Stress can be qualitative (not knowing what to do) just as much as quantitative (having too much to do).
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