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    PracticeACCAACCA BT — Business & Technology Practice Exam 2Question 50
    Medium4 marksMultiple Choice
    Syllabus D: Leadership and managementSyllabus DTuckmanHerzbergSection B

    ACCA · Question 50 · Syllabus D: Leadership and management

    [Section B - MTQ] SCENARIO: A software development agency has formed a new project team. Initially polite, the team is now experiencing severe conflict. Developers are arguing over coding languages, and the project manager is struggling to maintain authority. Furthermore, staff are complaining about the uncomfortable office chairs and low base pay.

    Select the FOUR correct statements applying management and leadership theories to this scenario.

    Answer options:

    A.

    According to Tuckman, the team is currently in the 'Norming' stage.

    B.

    According to Tuckman, the team is currently in the 'Storming' stage, characterized by intragroup conflict and resistance to leadership.

    C.

    According to Herzberg, the uncomfortable office chairs and low base pay are 'Hygiene factors'.

    D.

    According to Herzberg, fixing the chairs and raising the base pay will result in high levels of positive motivation and job satisfaction.

    E.

    According to Adair's Action-Centred Leadership, the project manager is successfully balancing the 'Team' circle.

    F.

    To move the team to the 'Norming' stage, the project manager needs to help the team establish agreed-upon coding standards and resolve their interpersonal conflicts.

    G.

    According to Maslow, the complaints about office chairs relate to 'Self-actualization' needs.

    H.

    According to Herzberg, to truly motivate the developers, the manager must introduce 'Motivators' such as recognition, challenging work, or opportunities for advancement.

    How to approach this question

    Apply Tuckman's stages (Forming, Storming, Norming, Performing) and Herzberg's Two-Factor theory (Hygiene vs Motivators).

    Full Answer

    This MTQ tests Syllabus D. The conflict indicates the Storming stage (B). Establishing rules moves them to Norming (F). Chairs and pay are Hygiene factors (C). To actually motivate them, Herzberg says Motivators (recognition, achievement) are needed (H).

    Common mistakes

    Assuming that fixing hygiene factors (like pay and chairs) will create high motivation. Herzberg explicitly states they only bring an employee to a neutral state of 'no dissatisfaction'.
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