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    PracticeACCAACCA BT — Business & Technology Practice Exam 3Question 22
    Medium2 marksMultiple Choice
    Business & TechnologyStress ManagementPersonal EffectivenessSyllabus E

    ACCA · Question 22 · Business & Technology

    Section A

    An employee at "MatrixCorp" is experiencing high levels of stress. He reports to a functional manager who demands he prioritize departmental admin work, and simultaneously reports to a project manager who demands he work exclusively on a critical client deliverable.

    What specific occupational stressor is this employee experiencing?

    Answer options:

    A.

    Role ambiguity

    B.

    Role conflict

    C.

    Work overload

    D.

    Interpersonal conflict

    How to approach this question

    Identify the source of stress: two managers giving incompatible instructions. This is the definition of role conflict.

    Full Answer

    B.Role conflict✓ Correct
    Role conflict arises when an individual is faced with incompatible role expectations, such as receiving contradictory orders from two different managers (a common issue in matrix structures).

    Common mistakes

    Confusing role conflict with role ambiguity.
    Question 21All questionsQuestion 23

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