ExpertHard2 marksMultiple Choice
ACCA · Question 29 · Performance measurement and control
Section B - Case 3: CareNet
CareNet is a global NGO providing mobile optical clinics in rural areas. Continuing with the Fitzgerald and Moon model, CareNet sets a standard that '95% of patients must be seen within 30 minutes of their scheduled time'.
According to the 'Standards' block of the model, this target must possess three characteristics. Which of the following is NOT one of those three characteristics?
Section B - Case 3: CareNet
CareNet is a global NGO providing mobile optical clinics in rural areas. Continuing with the Fitzgerald and Moon model, CareNet sets a standard that '95% of patients must be seen within 30 minutes of their scheduled time'.
According to the 'Standards' block of the model, this target must possess three characteristics. Which of the following is NOT one of those three characteristics?
Answer options:
A.
Ownership
B.
Achievability
C.
Equity
D.
Controllability
How to approach this question
Recall the components of the 'Standards' block in the Fitzgerald and Moon model: Ownership, Achievability, and Equity.
Full Answer
D.Controllability✓ Correct
The Fitzgerald and Moon Building Block model specifies that 'Standards' must have three characteristics: Ownership (managers must accept them), Achievability (they must be realistic), and Equity (they must be fair across divisions). 'Controllability' is a characteristic of the 'Rewards' block (along with Motivation and Clarity).
Common mistakes
Assuming controllability is a standard because it sounds like a logical requirement for setting a target.
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