A project will introduce a new timesheet system that requires employees to log tasks in 15-minute intervals. The project manager anticipates significant resistance from the staff.<br/><br/>Which TWO actions should the project manager take to support this organizational change? (Select TWO)

Answer options:

Implement the system secretly and announce it only when live.

Communicate the 'Why' (benefits) of the change to all stakeholders early.

Threaten disciplinary action for non-compliance.

Ignore the resistance and rely on the sponsor to force the change.

Identify and empower 'Change Champions' within the staff to advocate for the system.

Increase the complexity of the system to capture more data.

How to approach this question

Change Management = Communication + Engagement. Look for 'Soft Skills' answers.

Full Answer

B, E

To support organizational change, the PM should use Change Management principles. Communicating the vision/benefits (B) and using Change Champions (E) are proven methods to reduce resistance. Secrecy (A) and threats (C) fail.

Common mistakes

Resorting to force (C) or authority (D).

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