A project manager is implementing a new workflow. A functional manager openly criticizes the project in meetings, fearing a loss of control. <br/><br/>What is the BEST way to address this resistance?

Answer options:

Report the functional manager to HR for obstruction.

Exclude the functional manager from future meetings.

Meet with the functional manager privately to understand their concerns and seek alignment.

Publicly challenge the functional manager's arguments.

How to approach this question

Resistance -> Listen -> Understand -> Align. Private conversation is better than public conflict.

Full Answer

C.Meet with the functional manager privately to understand their concerns and seek alignment.✓ Correct

Resistance often stems from fear (loss of control). The PM should support the change by addressing the stakeholder's emotional and practical concerns directly and privately (C).

Common mistakes

Fighting fire with fire (D) or ignoring the problem (B).

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