A project manager is leading a virtual team spread across four different time zones. Communication has been disjointed, and some team members complain that decisions are made while they are asleep. What should the project manager do FIRST to address this?

Answer options:

Schedule all meetings at a time that is convenient for the majority of the team.

Implement a tool that records all meetings for those who cannot attend.

Work with the team to create a team charter that defines core hours and communication protocols.

Assign a local lead in each time zone to relay information.

How to approach this question

Look for the answer that establishes a framework or rule set (Charter) collaboratively.

Full Answer

C.Work with the team to create a team charter that defines core hours and communication protocols.✓ Correct

Work with the team to create a team charter that defines core hours and communication protocols.

A Team Charter (or Social Contract) is the foundational document for establishing how a team works together, specifically addressing logistics like time zones.

Common mistakes

Jumping to tools (recording) or unilateral decisions (scheduling) before establishing agreements.

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