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Task 1: Manage conflictconflict managementservant leadershipagileteam dynamics

PMP · Question 01 · Task 1: Manage conflict

During a sprint retrospective in an agile project, two senior developers engage in a heated argument about the technical architecture decisions made during the sprint. The disagreement is becoming personal, with each developer questioning the other's competence. The rest of the team is becoming uncomfortable and disengaged. What should the project manager do FIRST?

Answer options:

A.

Immediately end the retrospective and schedule individual meetings with each developer

B.

Facilitate a structured discussion to help both developers focus on the technical issues rather than personal attacks

C.

Ask the team to vote on which technical approach is better to resolve the conflict quickly

D.

Escalate the conflict to the functional managers of both developers

How to approach this question

Look for the servant leadership approach that facilitates resolution while keeping the team engaged in learning from the conflict.

Full Answer

B.Facilitate a structured discussion to help both developers focus on the technical issues rather than personal attacks✓ Correct
B
Conflict management in agile environments requires servant leaders to facilitate constructive dialogue, focus on issues rather than personalities, and help teams work through disagreements to reach better solutions.

Common mistakes

Students often choose escalation or avoidance strategies instead of recognizing that servant leaders should first attempt to facilitate resolution within the team.
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