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    PracticePMI PMP®PMI PMP Practice Exam 5Question 01
    Hard1 markMultiple Choice
    Task 1: Manage conflictconflict managementservant leadershipteam dynamicsagile retrospective

    PMP · Question 01 · Task 1: Manage conflict

    During a sprint retrospective in an agile project, two senior developers engage in a heated argument about coding standards. The disagreement escalates when one developer questions the other's technical competence in front of the entire team. Team morale visibly drops, and other members become uncomfortable. What should the project manager do FIRST?

    Answer options:

    A.

    Immediately end the retrospective and schedule individual meetings with both developers

    B.

    Acknowledge the passion both developers have for quality, then facilitate a discussion to understand both perspectives and guide toward consensus

    C.

    Ask the team to vote on which coding standard approach to adopt

    D.

    Escalate the conflict to the functional managers of both developers

    How to approach this question

    Look for servant leadership approaches that facilitate rather than dictate. The correct answer should demonstrate conflict management skills while maintaining team cohesion and using the situation as a learning opportunity.

    Full Answer

    B.Acknowledge the passion both developers have for quality, then facilitate a discussion to understand both perspectives and guide toward consensus✓ Correct
    B
    Effective conflict management in agile environments requires servant leaders to facilitate understanding between parties while maintaining team psychological safety. The project manager should model healthy conflict resolution behaviors.

    Common mistakes

    Students often choose escalation (D) thinking it's professional, or ending the meeting (A) to avoid discomfort, rather than recognizing the opportunity to facilitate resolution and demonstrate leadership.
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