PMP · Question 01 · Task 1: Manage conflict
During a sprint retrospective in an agile project, two senior developers engage in a heated argument about coding standards. The disagreement escalates when one developer questions the other's technical competence in front of the entire team. Team morale visibly drops, and other members become uncomfortable. What should the project manager do FIRST?
Answer options:
Immediately end the retrospective and schedule individual meetings with both developers
Acknowledge the passion both developers have for quality, then facilitate a discussion to understand both perspectives and guide toward consensus
Ask the team to vote on which coding standard approach to adopt
Escalate the conflict to the functional managers of both developers
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