ExpertPMP · Question 03 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a high-performing team member has become withdrawn over the past two weeks, is frequently late to daily stand-ups, and the quality of their deliverables has declined. Other team members have started expressing concerns about delays caused by this person's work. Which TWO emotional intelligence competencies should the project manager primarily apply in this situation?
A project manager notices that a high-performing team member has become withdrawn over the past two weeks, is frequently late to daily stand-ups, and the quality of their deliverables has declined. Other team members have started expressing concerns about delays caused by this person's work. Which TWO emotional intelligence competencies should the project manager primarily apply in this situation?
Answer options:
Self-awareness - Recognize their own frustration with the team member's performance decline
Self-management - Control the impulse to immediately reprimand the team member publicly
Social awareness - Notice and interpret the team member's behavioral changes and emotional state
Relationship management - Have a private, empathetic conversation to understand what's happening
Motivation - Inspire the team member through public recognition and team motivation events
Empathy - Feel sorry for whatever personal issues the team member might be experiencing
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