A project manager is reviewing the project charter. The charter states the project's goal is to 'Improve Customer Satisfaction'. However, the project scope only includes 'Upgrading the Server Hardware'.<br/><br/>What is the misalignment here?

Answer options:

There is no misalignment; faster servers always improve satisfaction.

The project scope (Output) may not directly lead to the strategic goal (Outcome).

The charter should not contain strategic goals.

The scope is too broad.

How to approach this question

Look for the link between 'What we are building' and 'Why we are building it'. If the link is weak, that's the risk.

Full Answer

B.The project scope (Output) may not directly lead to the strategic goal (Outcome).✓ Correct

This is a classic Business Environment issue: Alignment. The PM must ensure the project deliverables actually support the strategic intent. Upgrading hardware (Output) might not improve satisfaction (Outcome) if the real issue is software usability or support service.

Common mistakes

Assuming technical improvements automatically equal business value (A).

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