ExpertHard1 markMultiple Choice
PMP · Question 50 · Task 4: Support organizational change
According to the ADKAR model of change management, which element must be addressed FIRST for a change to be successful?
According to the ADKAR model of change management, which element must be addressed FIRST for a change to be successful?
Answer options:
A.
Awareness of the need for change
B.
Desire to support the change
C.
Knowledge of how to change
D.
Ability to demonstrate skills
How to approach this question
Know the acronym ADKAR: Awareness, Desire, Knowledge, Ability, Reinforcement.
Full Answer
A.Awareness of the need for change✓ Correct
A
ADKAR stands for Awareness, Desire, Knowledge, Ability, Reinforcement. Awareness is the first step. The PM must ensure stakeholders are aware of *why* the change is needed.
Common mistakes
Thinking Knowledge (Training) comes first. Training fails if people don't know why they are there.
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