According to the ADKAR model of change management, which element must be addressed FIRST for a change to be successful?

Answer options:

Awareness of the need for change

Desire to support the change

Knowledge of how to change

Ability to demonstrate skills

How to approach this question

Know the acronym ADKAR: Awareness, Desire, Knowledge, Ability, Reinforcement.

Full Answer

A.Awareness of the need for change✓ Correct

ADKAR stands for Awareness, Desire, Knowledge, Ability, Reinforcement. Awareness is the first step. The PM must ensure stakeholders are aware of *why* the change is needed.

Common mistakes

Thinking Knowledge (Training) comes first. Training fails if people don't know why they are there.

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