ExpertHard1 markMultiple Choice
PMP · Question 51 · Task 4: Support organizational change
A project manager is rolling out a new process. The team has been trained (Knowledge) and has the tools (Ability), but they revert to the old process whenever the project manager is not watching.<br/><br/>Which ADKAR element is missing?
A project manager is rolling out a new process. The team has been trained (Knowledge) and has the tools (Ability), but they revert to the old process whenever the project manager is not watching.<br/><br/>Which ADKAR element is missing?
Answer options:
A.
Awareness
B.
Knowledge
C.
Ability
D.
Reinforcement
How to approach this question
If they *can* do it but *don't* stick to it, it's a Reinforcement issue.
Full Answer
D.Reinforcement✓ Correct
D
Reinforcement (the R in ADKAR) is about sustaining the change. If people revert to old ways, it means the new way hasn't been reinforced through rewards, recognition, or consequences.
Common mistakes
Thinking it's Desire (maybe, but 'reverting when not watched' strongly suggests lack of reinforcement/habit formation).
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