A project involves implementing a new ERP system. The project manager identifies that the finance team lacks the digital literacy required to use the new system.<br/><br/>What should the project manager do to address this organizational impact?

Answer options:

Simplify the system to match current skills.

Request that HR hire new finance staff.

Include a comprehensive training and upskilling program in the project scope.

Launch the system and let them learn on the job.

How to approach this question

Gap in capability -> Training/Upskilling.

Full Answer

C.Include a comprehensive training and upskilling program in the project scope.✓ Correct

When a project impacts the organization (requires new skills), the PM must plan for the necessary actions to enable adoption. Training (C) is the standard response to a skills gap.

Common mistakes

Assuming training is outside project scope (it is often part of transition).

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