Medium2 marksMultiple Choice
Performance measurement and controlBalanced ScorecardNot-for-ProfitSection B
This question is part of a case study — click to read the full scenario(Case 26)

Section B - Case 3: ClearFlow Initiative

ClearFlow is a Not-For-Profit (NFP) NGO dedicated to providing clean drinking water in rural communities. They measure their performance using the 'Value for Money' (VFM) framework, often referred to as the 3 Es.

During the year, ClearFlow negotiated a bulk discount with a supplier, reducing the cost of purchasing water filtration pumps from $500 per unit to $450 per unit.

Which of the 3 Es does this achievement directly demonstrate?

ACCA · Question 29 · Performance measurement and control

Section B - Case 3: ClearFlow Initiative

ClearFlow is a Not-For-Profit (NFP) NGO dedicated to providing clean drinking water in rural communities. They measure their performance using the 'Value for Money' (VFM) framework, often referred to as the 3 Es.

ClearFlow is considering adopting the Balanced Scorecard. However, the traditional Balanced Scorecard was designed for commercial businesses.

Which TWO of the following adaptations are typically necessary when applying the Balanced Scorecard to a Not-For-Profit organization like ClearFlow?

Answer options:

A.

The 'Customer' perspective is often renamed to 'Beneficiary' or 'Stakeholder' perspective.

B.

The Financial perspective is completely removed from the scorecard.

C.

The Financial perspective is demoted from being the primary overarching goal, acting instead as a constraint or enabler.

D.

The 'Internal Business Process' perspective is replaced by a 'Political Lobbying' perspective.

How to approach this question

Consider the fundamental differences in objectives between a for-profit company (maximizing shareholder wealth) and an NFP (achieving a social mission).

Full Answer

When adapting the Balanced Scorecard for an NFP, the ultimate objective is not financial profit, but fulfilling the mission for the beneficiaries. Therefore, the Customer perspective is adapted to focus on Beneficiaries (Option A), and it often sits at the top of the scorecard. The Financial perspective remains important but acts as an enabler (we need funding to do our work) rather than the ultimate goal (Option C).

Common mistakes

Assuming NFPs don't care about finances at all and removing the financial perspective entirely.

Practice the full ACCA PM — Performance Management Practice Exam 4

32 questions · hints · full answers · grading

More questions from this exam