Medium2 marksMultiple Choice
Performance measurement and controlPerformance MeasurementNot-for-ProfitBehavioral AspectsSection B
This question is part of a case study — click to read the full scenario(Case 26)

Section B - Case 3: ClearFlow Initiative

ClearFlow is a Not-For-Profit (NFP) NGO dedicated to providing clean drinking water in rural communities. They measure their performance using the 'Value for Money' (VFM) framework, often referred to as the 3 Es.

During the year, ClearFlow negotiated a bulk discount with a supplier, reducing the cost of purchasing water filtration pumps from $500 per unit to $450 per unit.

Which of the 3 Es does this achievement directly demonstrate?

ACCA · Question 30 · Performance measurement and control

Section B - Case 3: ClearFlow Initiative

ClearFlow is a Not-For-Profit (NFP) NGO dedicated to providing clean drinking water in rural communities. They measure their performance using the 'Value for Money' (VFM) framework, often referred to as the 3 Es.

ClearFlow's donors have asked them to participate in a 'League Table' published by an independent charity watchdog, which ranks water NGOs based on the percentage of donations spent directly on charitable activities versus administrative costs.

What is a significant behavioral risk of ClearFlow being evaluated via this League Table?

Answer options:

A.

ClearFlow will be forced to increase their administrative costs to match competitors.

B.

ClearFlow may underinvest in necessary administrative functions like IT and staff training to artificially improve their ranking.

C.

ClearFlow will automatically achieve better Value for Money across all 3 Es.

D.

The League Table will prevent ClearFlow from raising any further funds.

How to approach this question

Identify the dysfunctional behavior that arises when an organization is judged strictly on minimizing overhead/admin costs.

Full Answer

B.ClearFlow may underinvest in necessary administrative functions like IT and staff training to artificially improve their ranking.✓ Correct
League tables that focus heavily on minimizing administrative costs can lead to dysfunctional behavior. Charities may 'starve' themselves of necessary infrastructure (like good IT systems, skilled management, or training) just to make their ratios look better for donors. This can ultimately harm their long-term effectiveness.

Common mistakes

Assuming that minimizing admin costs is always 100% beneficial with no downsides.

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