PMP · Question 1 · Task 1: Manage conflict
A project manager is leading a hybrid project with a distributed team. During a virtual sprint retrospective, two senior developers begin arguing about the architectural approach for the next release. One insists on a refactor to reduce technical debt, while the other argues for a quick patch to meet the deadline. The argument escalates, and other team members disengage. What should the project manager do FIRST?
Answer options:
Intervene immediately and make a decision based on the project schedule constraints to end the conflict.
Remind the team of the ground rules regarding respectful communication and facilitate a collaborative session to evaluate both options.
End the meeting early and schedule separate one-on-one meetings with each developer to hear their grievances.
Report the behavioral issue to the functional managers of the developers for disciplinary action.
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