Task 1: Manage conflict

During a daily standup in a hybrid project, two senior developers begin arguing about the architectural approach for a critical user story. The argument escalates, becoming personal and disrupting the meeting. The team looks uncomfortable. What should the project manager do FIRST?

A project manager is leading a cross-functional team. A functional manager complains that one of the team members is spending too much time on the project and neglecting their operational duties. The project charter states the team member is 50% allocated to the project. What should the PM do?

A project manager leading a hybrid project notices that two senior engineers are constantly arguing about the architectural approach for the new module. The arguments are technical but have become personal, affecting team morale. The project is in a critical phase with a tight deadline. What should the project manager do FIRST?

During a retrospective, an agile team expresses frustration that a stakeholder frequently interrupts their work with 'urgent' requests, bypassing the Product Owner. This is causing the team to miss sprint goals. Which TWO actions should the project manager take?

Two team members have a fundamental disagreement about a technical approach. Both options are viable, but they have different long-term maintenance implications. The project is in the early stages, and relationships are important. Which conflict resolution technique is MOST appropriate?

A project manager discovers that a vendor has been contacting team members directly to offer gifts in exchange for favorable reviews of their deliverables. This violates the company's code of conduct. What should the project manager do FIRST?

A key stakeholder is unhappy with the project's progress and is verbally aggressive towards the project manager during a status meeting. The team is present and looks uncomfortable. What is the BEST response?

A project manager is leading a hybrid project. During a sprint review, a key stakeholder angrily rejects a deliverable, stating it does not meet the business requirements defined in the initial project charter. The product owner argues that the team built exactly what was in the user story. The argument is escalating. What should the project manager do FIRST?

During a daily standup in a hybrid project, two senior developers begin arguing about the architectural approach for a critical module. The argument escalates, consuming the entire 15-minute timebox and preventing other team members from providing updates. The team is visibly frustrated. What should the project manager do FIRST?

A project manager is leading a hybrid project with a distributed team. During a virtual sprint retrospective, two senior developers begin arguing about the architectural approach for the next release. One insists on a refactor to reduce technical debt, while the other argues for a quick patch to meet the deadline. The argument escalates, and other team members disengage. What should the project manager do FIRST?