Task 9: Collaborate with stakeholders

A key stakeholder is unhappy with the product increment delivered in the last sprint, claiming it does not meet business needs. The Product Owner insists the team followed the acceptance criteria. Which TWO actions should the project manager take?

A project manager is leading a project to build a new community center. A group of neighbors complains that the construction noise is disturbing them. The noise levels are within legal limits. What should the project manager do?

A project manager is dealing with a difficult stakeholder who constantly criticizes the project in public meetings. The PM decides to meet with the stakeholder privately to ask for their advice on how to improve the project. Which strategy is the PM using?

A project manager is leading a project to build a new factory. The local community is concerned about pollution. The PM holds a town hall meeting to listen to their concerns. Which domain is this primarily mapping to?

A project manager is leading a project to implement a new accounting standard. The CFO is the sponsor. The PM realizes that the CFO has not been attending the steering committee meetings and is delaying key decisions. What should the PM do?

A project manager is leading a project to implement a new ERP system. The project affects the Finance, HR, and Sales departments. The Finance Director is the Sponsor. The HR Director is resisting the change. The Sales Director is neutral. Who is the most critical stakeholder to manage to resolve the resistance?

A project manager takes over a project where the stakeholders are disengaged and skeptical because the previous PM ignored their input. What should the new PM do FIRST to rebuild collaboration?

A project manager realizes that a key stakeholder has a different understanding of the project's success criteria than the project team. The project is 50% complete. What is the BEST way to align expectations?

A project involves a diverse group of stakeholders: some prefer detailed data, others prefer high-level visuals, and some only want face-to-face updates. Which TWO actions should the PM take to collaborate effectively?

The Product Owner (PO) is frequently absent from sprint planning and reviews, causing the team to guess at requirements. The PO claims they are too busy with customers. What is the PM's BEST response?

A key stakeholder is refusing to approve the project management plan because they believe the communication strategy is insufficient. The project manager has already explained the plan twice. What should the project manager do NEXT?

A key stakeholder is consistently critical of the project's progress in monthly steering committee meetings, despite the project being on track. This behavior is damaging the team's reputation. What should the project manager do?