A key stakeholder is refusing to approve the project management plan because they believe the communication strategy is insufficient. The project manager has already explained the plan twice. What should the project manager do NEXT?

Answer options:

Proceed with the plan as it was approved by the sponsor.

Ask the stakeholder to specify their communication needs and update the plan to address them.

Escalate the issue to the sponsor to override the stakeholder.

Send the stakeholder a copy of the PMI standards on communication planning.

How to approach this question

If a stakeholder resists, seek to understand their needs (Pull don't Push).

Full Answer

B.Ask the stakeholder to specify their communication needs and update the plan to address them.✓ Correct

The PM must collaborate (Task 9) and manage communications (Task 2). Explaining the plan didn't work, so the PM must listen and adapt to the stakeholder's needs.

Common mistakes

Choosing A (ignoring stakeholder) or C (premature escalation).

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