Hard1 markMultiple Choice

PMP · Question 004 · Task 11: Engage and support virtual teams

A project team is distributed across three different time zones. Communication has been disjointed, and misunderstandings are frequent. The project manager wants to improve collaboration. What should be done FIRST?

Answer options:

A.

Assess the team's current communication preferences and constraints.

B.

Implement a new collaboration tool that supports asynchronous communication.

C.

Mandate a daily overlap hour where all team members must be online.

D.

Update the communications management plan with strict reporting guidelines.

How to approach this question

Apply the 'Assess/Analyze before Acting' principle.

Full Answer

A.Assess the team's current communication preferences and constraints.✓ Correct
A
For virtual teams, one size does not fit all. The PM must first assess the specific barriers (Task 11) before defining ground rules or buying tools.

Common mistakes

Choosing B (Jumping to tools) or C (Being directive).

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