A high-performing team member on an agile team has recently become withdrawn and is missing daily standups. This behavior is impacting the team's velocity. The project manager suspects a personal issue. Which approach aligns BEST with emotional intelligence principles?

Answer options:

Remind the team member of the ground rules regarding attendance at daily standups.

Discuss the issue with the team during the retrospective to find a group solution.

Schedule a private one-on-one meeting to express concern and listen to the team member.

Ask the functional manager to speak with the team member to avoid crossing professional boundaries.

How to approach this question

Look for the answer that demonstrates empathy and direct, private communication.

Full Answer

C.Schedule a private one-on-one meeting to express concern and listen to the team member.✓ Correct

Emotional intelligence requires understanding and managing relationships. A private conversation allows the PM to assess the situation empathetically (Social Awareness) and support the individual without public embarrassment.

Common mistakes

Choosing A (Rules over people) or B (Public shaming).

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