ExpertPMP · Question 001 · Task 1: Manage conflict
A project manager is leading a hybrid project. During a sprint review, a key stakeholder angrily rejects a deliverable, stating it does not meet the business requirements defined in the initial project charter. The product owner argues that the team built exactly what was in the user story. The argument is escalating. What should the project manager do FIRST?
A project manager is leading a hybrid project. During a sprint review, a key stakeholder angrily rejects a deliverable, stating it does not meet the business requirements defined in the initial project charter. The product owner argues that the team built exactly what was in the user story. The argument is escalating. What should the project manager do FIRST?
Answer options:
Review the project charter to determine who is correct regarding the requirements.
Intervene to facilitate a constructive dialogue between the stakeholder and the product owner to understand the gap.
Support the product owner since the team followed the approved user stories.
Log the issue in the issue log and schedule a separate meeting to resolve it.
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